Privacy Policy

Who We Are

Third Generation Services is a company registered in England and Wales. We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Personal Data We Collect

We may collect and process the following types of personal data:

Information You Provide Directly

• Contact Information: Name, email address, phone number, postal address
• Project Details: Property address, fencing requirements, project specifications
• Communication Records: Correspondence via email, phone, or contact forms
• Payment Information: Billing details, payment method information
• Marketing Preferences: Communication preferences and consent records

Information We Collect Automatically

• Website Usage Data: IP address, browser type, device information, pages visited
• Cookies and Tracking: As detailed in our Cookie Policy
• Location Data: General geographic location (if you enable location services)

How We Use Your Personal Data

We process your personal data for the following purposes:

Contract Performance

• Providing fencing services and fulfilling contractual obligations
• Project planning, scheduling, and delivery
• Processing payments and managing accounts
• Communicating about your project

Legitimate Interests

• Improving our services and website functionality
• Business administration and record keeping
• Fraud prevention and security
• Marketing to existing customers (where you haven’t opted out)

Legal Compliance

• Meeting regulatory and legal requirements
• Responding to legal requests and proceedings
• Health and safety compliance

Consent

• Sending marketing communications to prospects
• Using non-essential cookies
• Processing special categories of data (where applicable)

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: To perform our contractual obligations
• Legitimate Interests: For business operations and improvements
• Legal Obligation: To comply with legal requirements
• Consent: Where you have explicitly consented (which you can withdraw)

Who We Share Your Data With

We may share your personal data with:

Service Providers

• Payment processors and banks
• IT service providers and hosting companies
• Professional advisors (lawyers, accountants, insurance providers)
• Subcontractors and suppliers (for project delivery)

Legal Requirements

• Regulatory bodies and government agencies
• Law enforcement (when legally required)
• Courts and legal proceedings

Business Transfers

In the event of a business sale, merger, or acquisition, your data may be transferred to new owners.

Data Sharing Safeguards: We ensure all third parties are contractually bound to protect your data and process it only for specified purposes.

International Data Transfers

If we transfer your data outside the UK, we ensure adequate protection through:

• Adequacy decisions by the UK government
• Standard Contractual Clauses approved by the ICO
• Other appropriate safeguards as required by law

Data Retention

We retain your personal data for the following periods:

• Customer Records: 7 years after project completion (for tax and legal compliance)
• Marketing Data: Until you withdraw consent or 3 years of inactivity
• Website Analytics: Up to 26 months
• CCTV Footage: 30 days (if applicable)
• Financial Records: 7 years (legal requirement)